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ServiceNow CIS-CSM Certification is highly valued in the industry, as it demonstrates the ability of the candidate to effectively implement ServiceNow Customer Service Management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is recognized globally and can lead to career advancement opportunities and higher salaries.

The CIS-CSM certification exam is a valuable asset for individuals who want to advance their careers in the customer service management field. With this certification, individuals can demonstrate their expertise in managing customer service requests and incidents using ServiceNow's powerful customer service management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also helps individuals stand out in a competitive job market and opens up new career opportunities.

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Obtaining the ServiceNow CIS-CSM Certification is a valuable achievement for professionals in the IT industry. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification demonstrates an individual's expertise in customer service management practices and their ability to implement and manage ServiceNow's customer service management solution. Certified individuals can expect to have increased job opportunities and higher salaries, as well as the ability to contribute more effectively to their organization's customer service management initiatives.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q116-Q121):

NEW QUESTION # 116
Articles can provide the following: (Choose three.)

A. Share product information
B. Information about customer's service contract
C. Provide answers and responses to common issues or questions
D. Document current and known issues

Answer: A,C,D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/topic/p_KnowledgeManagment.html

NEW QUESTION # 117
Which of the following are benefits of customer access management? (Choose two.)

A. It improves the customer experience by enabling related parties to track and collaborate on cases.
B. It defaults the responsibility for access management to the customer.
C. It increases security by automatically granting access to cases based on access to sold product.
D. It defaults the responsibility for access management to the customer service agent.

Answer: A,C

NEW QUESTION # 118
Which feature enables employees to request support for themselves and for external customers?

A. Responsibility Definitions
B. Account Management
C. Business Locations
D. Contributor Users

Answer: D

NEW QUESTION # 119
When working with case types, what is the lowest level in the case type hierarchy called?

A. Decision-level
B. Sub-level
C. Leaf-level
D. Base-level

Answer: C

NEW QUESTION # 120
Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

A. Configuration assets
B. Network assets
C. Hardware assets Most Voted
D. Software licenses assets Most Voted
E. Consumables assets
F. Facility assets Most Voted
G. Enterprise Software assets Most Voted

Answer: C,D,E,F,G

NEW QUESTION # 121
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