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Quiz EXIN - Trustable VERISME Authentic Exam Questions

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The digital age has brought about an unprecedented need for efficient IT service management that meets the demands of today's fast-paced, user-centric world. To help organizations adapt to this new reality, EXIN introduced their latest offering - the VeriSM™ Essentials certification exam.

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EXIN VeriSM™ Essentials Sample Questions (Q11-Q16):

NEW QUESTION # 11
How can organizational culture best be described?

A. It is a culture that is exclusively defined by the leadership of an organization.
B. It is a reflection of the ethnicity of management and owners within an organization.
C. It is a collection of common practices based on the backgrounds of all employees within an organization.
D. It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.

Answer: D

NEW QUESTION # 12
What is the first step in building a customer journey map?

A. Define
B. Research
C. Plan
D. Investigate

Answer: A

NEW QUESTION # 13
What is the best description of shadow behavior?

A. Creating a tribal system where team members are overshadowed by others
B. IT service provisioning being so good that consumers are unaware of IT
C. Implementing systems or solutions without explicit organizational approval
D. A junior observing a senior by doing job-shadowing and learning on-the-job

Answer: A,C

NEW QUESTION # 14
What differentiates VeriSM from other IT service management approaches?

A. VeriSM focuses on the corporate IT aspects in the organization.
B. VeriSM differentiates IT from other service management practices.
C. VeriSM is a logical evolution to older IT service management practices.
D. VeriSM takes all organizational capabilities into account.

Answer: D

NEW QUESTION # 15
How does DevOps advance service management practices?

A. DevOps sets up the principles for service management practices.
B. DevOps was established later than service management and therefore does not advance service management practices
C. DevOps advances service management practices by shifting them to the left, making them leaner.
D. DevOps should be used only to develop new products and services.

Answer: C

NEW QUESTION # 16
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